Παραπομπή σε μορφή APA (7η εκδ.)

DUTKA,ALAN. (1993). AMA handbook for customer satisfaction: A complete guide to research,planning and implementation. NTC business books.

Παραπομπή σε μορφή Chicago (17η εκδ.)

DUTKA,ALAN. AMA Handbook for Customer Satisfaction: A Complete Guide to Research,planning and Implementation. Illinois: NTC business books, 1993.

Παραπομπή σε μορφή MLA (8th εκδ.)

DUTKA,ALAN. AMA Handbook for Customer Satisfaction: A Complete Guide to Research,planning and Implementation. NTC business books, 1993.