APA (7th ed.) Citation

DUTKA,ALAN. (1993). AMA handbook for customer satisfaction: A complete guide to research,planning and implementation. NTC business books.

Chicago Style (17th ed.) Citation

DUTKA,ALAN. AMA Handbook for Customer Satisfaction: A Complete Guide to Research,planning and Implementation. Illinois: NTC business books, 1993.

MLA (8th ed.) Citation

DUTKA,ALAN. AMA Handbook for Customer Satisfaction: A Complete Guide to Research,planning and Implementation. NTC business books, 1993.

Warning: These citations may not always be 100% accurate.