Παραπομπή σε μορφή APA (7η εκδ.)

Deep,Sam, & Sussman,Lyle. (1992). What to say to get what you want: Strong words for 44 challenging types of bosses,employees,coworkers,and customers. Addison-Wesley publishing company.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Deep,Sam, και Sussman,Lyle. What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses,employees,coworkers,and Customers. Massachusetts: Addison-Wesley publishing company, 1992.

Παραπομπή σε μορφή MLA (8th εκδ.)

Deep,Sam, και Sussman,Lyle. What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses,employees,coworkers,and Customers. Addison-Wesley publishing company, 1992.