Deep,Sam, & Sussman,Lyle. (1992). What to say to get what you want: Strong words for 44 challenging types of bosses,employees,coworkers,and customers. Addison-Wesley publishing company.
Chicago Style (17th ed.) CitationDeep,Sam, and Sussman,Lyle. What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses,employees,coworkers,and Customers. Massachusetts: Addison-Wesley publishing company, 1992.
MLA (8th ed.) CitationDeep,Sam, and Sussman,Lyle. What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses,employees,coworkers,and Customers. Addison-Wesley publishing company, 1992.
Warning: These citations may not always be 100% accurate.
