Παραπομπή σε μορφή APA (7η εκδ.)

ZEMKE,RON, & ANDERSON, K. (1995). Knock your socks off answers: Solving customer nightmares and soothing nightmare customers. AMACOM.

Παραπομπή σε μορφή Chicago (17η εκδ.)

ZEMKE,RON, και KRISTIN ANDERSON. Knock Your Socks off Answers: Solving Customer Nightmares and Soothing Nightmare Customers. New York: AMACOM, 1995.

Παραπομπή σε μορφή MLA (8th εκδ.)

ZEMKE,RON, και KRISTIN ANDERSON. Knock Your Socks off Answers: Solving Customer Nightmares and Soothing Nightmare Customers. AMACOM, 1995.