APA (7th ed.) Citation

REICHHELD,FREDERICK. (1996). The quest for loyalty: Creating value through partnership. Harvard college.

Chicago Style (17th ed.) Citation

REICHHELD,FREDERICK. The Quest for Loyalty: Creating Value Through Partnership. Harvard: Harvard college, 1996.

MLA (8th ed.) Citation

REICHHELD,FREDERICK. The Quest for Loyalty: Creating Value Through Partnership. Harvard college, 1996.

Warning: These citations may not always be 100% accurate.