APA (7th ed.) Citation

Kogan Page, Cranfield University School of Management, & Armistead, C. (1994). The future of services management. Kogan Page.

Chicago Style (17th ed.) Citation

Kogan Page, Cranfield University School of Management, and Colin Armistead. The Future of Services Management. London: Kogan Page, 1994.

MLA (8th ed.) Citation

Kogan Page, et al. The Future of Services Management. Kogan Page, 1994.