APA (7th ed.) Citation

Bank, J. (1992). The essence of total quality management. Prentice-Hall.

Chicago Style (17th ed.) Citation

Bank, John. The Essence of Total Quality Management. New York: Prentice-Hall, 1992.

MLA (8th ed.) Citation

Bank, John. The Essence of Total Quality Management. Prentice-Hall, 1992.