Παραπομπή σε μορφή APA (7η εκδ.)

ASQC Quality Press & Lawton, R. L. (1993). Creating a customer-centered culture: Leadership in quality, innovation, and speed. ASQC Quality Press.

Παραπομπή σε μορφή Chicago (17η εκδ.)

ASQC Quality Press και Robin L. Lawton. Creating a Customer-centered Culture: Leadership in Quality, Innovation, and Speed. Milwaukee: ASQC Quality Press, 1993.

Παραπομπή σε μορφή MLA (8th εκδ.)

ASQC Quality Press και Robin L. Lawton. Creating a Customer-centered Culture: Leadership in Quality, Innovation, and Speed. ASQC Quality Press, 1993.