APA (7th ed.) Citation

Oakland, J. J., & Porter, L. J. (1994). Cases in total quality management. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John J., and Leslie J. Porter. Cases in Total Quality Management. Oxford: Butterworth-Heinemann, 1994.

MLA (8th ed.) Citation

Oakland, John J., and Leslie J. Porter. Cases in Total Quality Management. Butterworth-Heinemann, 1994.