Παραπομπή σε μορφή APA (7η εκδ.)

McGraw-Hill, Blessington, M., & O'Connell, B. (1995). Sales reengineering from the outside in: Engaging customers with a new approach to sales, marketing, and service. McGraw-Hill.

Παραπομπή σε μορφή Chicago (17η εκδ.)

McGraw-Hill, Mark Blessington, και Bill O'Connell. Sales Reengineering from the Outside in: Engaging Customers with a New Approach to Sales, Marketing, and Service. New York: McGraw-Hill, 1995.

Παραπομπή σε μορφή MLA (8th εκδ.)

McGraw-Hill, et al. Sales Reengineering from the Outside in: Engaging Customers with a New Approach to Sales, Marketing, and Service. McGraw-Hill, 1995.