APA (7th ed.) Citation

Cassell, Gummesson, E., Olsen, M. D., & Teare, R. (1996). Service quality in hospitality organizations. Cassell.

Chicago Style (17th ed.) Citation

Cassell, Evert Gummesson, Michael D. Olsen, and Richard Teare. Service Quality in Hospitality Organizations. London: Cassell, 1996.

MLA (8th ed.) Citation

Cassell, et al. Service Quality in Hospitality Organizations. Cassell, 1996.