Davis, S. B., & Goetsch, D. L. (1994). Introduction to total quality: Quality management for production, processing, and services (2nd ed.). Prentice-Hall.
Παραπομπή σε μορφή Chicago (17η εκδ.)Davis, Stanley B., και David L. Goetsch. Introduction to Total Quality: Quality Management for Production, Processing, and Services. 2nd ed. New Jersey: Prentice-Hall, 1994.
Παραπομπή σε μορφή MLA (8th εκδ.)Davis, Stanley B., και David L. Goetsch. Introduction to Total Quality: Quality Management for Production, Processing, and Services. 2nd ed. Prentice-Hall, 1994.
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