APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1998). Service management: Operations, strategy, and information technology (2nd ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 2nd ed. Boston: McGraw-Hill, 1998.

MLA (8th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, and Information Technology. 2nd ed. McGraw-Hill, 1998.