Service management : operations, strategy, and information technology /

• Main Author: Fitzsimmons, James A.
• Corporate Author: MCGRAW-HILL. IRWIN
• Other Authors: Fitzsimmons, Mona J.
• Format: Book
• Language: English
• Published: Boston : McGraw-Hill, c1998
• Edition: 2nd ed.
• Subjects: Service industries > Management; ΔΙΟΙΚΗΣΗ ΚΑΙ ΟΡΓΑΝΩΣΗ
• Item Description: Updated ed. of: Service management for competitive advantage. 1994.
• Physical Description: xxvi, 613 σ. : εικ.
• Bibliography: Περιλαμβάνει βιβλιογραφίες και ευρετήρια.
• ISBN: 0070217602