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|a Fitzsimmons, James A.
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|a Service management :
|b operations, strategy, and information technology /
|c James A. Fitzsimmons, Mona J. Fitzsimmons.
|
| 250 |
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|a 2nd ed.
|
| 260 |
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|
|a Boston :
|b McGraw-Hill,
|c c1998
|
| 300 |
|
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|a xxvi, 613 σ. :
|b εικ.
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| 500 |
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|a Updated ed. of: Service management for competitive advantage. 1994.
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| 504 |
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|a Περιλαμβάνει βιβλιογραφίες και ευρετήρια.
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|b James A.
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| 650 |
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|a Service industries
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| 650 |
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|a ΔΙΟΙΚΗΣΗ ΚΑΙ ΟΡΓΑΝΩΣΗ
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|a Fitzsimmons, Mona J.
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|a MCGRAW-HILL.
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