Service management : operations, strategy, and information technology /

• Main Author: Fitzsimmons, James A.
• Corporate Author: MCGRAW-HILL. IRWIN
• Other Authors: Fitzsimmons, Mona J.
• Format: Book
• Language: English
• Published: Boston : McGraw-Hill, c1998
• Edition: 2nd ed.
• Subjects: Service industries > Management; ΔΙΟΙΚΗΣΗ ΚΑΙ ΟΡΓΑΝΩΣΗ