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|a Dyche, Jill
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|a The CRM Handbook :
|b A business guide to customer relationship management /
|c Jill Dyche.
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260 |
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|a Boston :
|b Addison - Wesley,
|c c2002
|
300 |
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|a xxiv, 307σ.
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490 |
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|a Addison - Wesley Information Technology series
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504 |
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|a Περιλαμβάνει βιβλιογραφίες και ευρετήριο.
|
650 |
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|a Customer relations
|x Management
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