Ellis, D., & Norton, B. (1996). Implementing BS EN ISO 9000 in libraries (2nd edition.). Aslib, The Association for Information Management.
Chicago Style (17th ed.) CitationEllis, Debbie, and Bob Norton. Implementing BS EN ISO 9000 in Libraries. 2nd edition. London: Aslib, The Association for Information Management, 1996.
MLA (8th ed.) CitationEllis, Debbie, and Bob Norton. Implementing BS EN ISO 9000 in Libraries. 2nd edition. Aslib, The Association for Information Management, 1996.
Warning: These citations may not always be 100% accurate.