Fabeld service : ordinary acts, extraordinary outcomes /

• Main Author: Sanders, Betsy
• Corporate Author: Jossey-Bass
• Format: Book
• Language: English
• Published: San Francisco : Josey-Bass, c1995
• Series: Executive briefing series
• Subjects: Customer services > Management; Employee motivation; Εργαζόμενοι > Κίνητρα; Υπηρεσίες πολιτών > Διοίκηση και οργάνωση