APA (7th ed.) Citation

Finnegan, D. J., & Willcocks, L. P. (2007). Implementing CRM: From technology to knowledge. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Finnegan, David Jesse, and Leslie P. Willcocks. Implementing CRM: From Technology to Knowledge. England: John Wiley & Sons, 2007.

MLA (8th ed.) Citation

Finnegan, David Jesse, and Leslie P. Willcocks. Implementing CRM: From Technology to Knowledge. John Wiley & Sons, 2007.

Warning: These citations may not always be 100% accurate.