Παραπομπή σε μορφή APA (7η εκδ.)

Kracklauer, A. H., Mills, D. Q., & Seifert, D. (2004). Collaborative customer relationship management: Taking CRM to the next level. Springer-Verlag.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Kracklauer, Alexander H., Daniel Quinn Mills, και Dirk Seifert. Collaborative Customer Relationship Management: Taking CRM to the Next Level. Berlin, Germany ; New York: Springer-Verlag, 2004.

Παραπομπή σε μορφή MLA (8th εκδ.)

Kracklauer, Alexander H., et al. Collaborative Customer Relationship Management: Taking CRM to the Next Level. Springer-Verlag, 2004.