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|a Allen, Paul
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|a Service orientation :
|b winning strategies and best practices /
|c Paul Allen...[et al].
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|a Cambridge :
|b Cambridge University Press,
|c 2006
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|a xxii, 336 σ. :
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|a Includes bibliography: [p. 326-328] and index
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|a Παράρτημα Αμαλιάδος.
|b Τμήμα Εφαρμογών Πληροφορικής στη Διοίκηση και την Οικονομία
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|a Customer services
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