APA (7th ed.) Citation

Shaw, C., & Ivens, J. (2005). Building great customer experiences (rev. ed.). Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences. rev. ed. New York: Palgrave Macmillan, 2005.

MLA (8th ed.) Citation

Shaw, Colin, and John Ivens. Building Great Customer Experiences. rev. ed. Palgrave Macmillan, 2005.

Warning: These citations may not always be 100% accurate.