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|a Shaw, Colin
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|a Building great customer experiences /
|c Colin Shaw and John Ivens.
|
| 250 |
|
|
|a rev. ed.
|
| 260 |
|
|
|a New York :
|b Palgrave Macmillan,
|c 2005
|
| 300 |
|
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|a xxii, 218 σ. :
|b εικ., πίν.
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| 500 |
|
|
|a Περιλαμβάνει ευρετήριο.
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2 |
4 |
|a Παράρτημα Αμαλιάδος.
|b Τμήμα Εφαρμογών Πληροφορικής στη Διοίκηση και την Οικονομία
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| 650 |
|
0 |
|a Consumer satisfaction
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| 650 |
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0 |
|a Customer relations
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| 650 |
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0 |
|a Customer services
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| 650 |
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0 |
|a Experience
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| 650 |
|
4 |
|a Ικανοποίηση
|x Πελάτες
|
| 650 |
|
4 |
|a Υπηρεσίες πελατών
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| 700 |
1 |
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|a Ivens, John
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| 710 |
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|a Palgrave Macmillan
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