Παραπομπή σε μορφή APA (7η εκδ.)

Bateson, J. E. G., & Hoffman, K. D. (1999). Managing services marketing: Text and readings. The Dryen Press : Harcourt Brace College Publishers.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Bateson, John E. G., και K. Douglas Hoffman. Managing Services Marketing: Text and Readings. Orlando: The Dryen Press : Harcourt Brace College Publishers, 1999.

Παραπομπή σε μορφή MLA (8th εκδ.)

Bateson, John E. G., και K. Douglas Hoffman. Managing Services Marketing: Text and Readings. The Dryen Press : Harcourt Brace College Publishers, 1999.