Rossotti, C. O. (2005). Many unhappy returns: One man's quest to turn around the most unpopular organization in America. Harvard University Press.
Παραπομπή σε μορφή Chicago (17η εκδ.)Rossotti, Charles O. Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Boston: Harvard University Press, 2005.
Παραπομπή σε μορφή MLA (8th εκδ.)Rossotti, Charles O. Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Harvard University Press, 2005.
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