APA (7th ed.) Citation

Buttle, F. (2004). Customer relationship management: Concepts and tools. Elsevier Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Buttle, Francis. Customer Relationship Management: Concepts and Tools. Oxford: Elsevier Butterworth-Heinemann, 2004.

MLA (8th ed.) Citation

Buttle, Francis. Customer Relationship Management: Concepts and Tools. Elsevier Butterworth-Heinemann, 2004.

Warning: These citations may not always be 100% accurate.