Παραπομπή σε μορφή APA (7η εκδ.)

Knox, S. (2003). Customer relationship management: Perspectives from the marketplace. Butterworth-Heinemann.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Knox, Simon. Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth-Heinemann, 2003.

Παραπομπή σε μορφή MLA (8th εκδ.)

Knox, Simon. Customer Relationship Management: Perspectives from the Marketplace. Butterworth-Heinemann, 2003.