APA (7th ed.) Citation

Knox, S. (2003). Customer relationship management: Perspectives from the marketplace. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Knox, Simon. Customer Relationship Management: Perspectives from the Marketplace. Oxford: Butterworth-Heinemann, 2003.

MLA (8th ed.) Citation

Knox, Simon. Customer Relationship Management: Perspectives from the Marketplace. Butterworth-Heinemann, 2003.

Warning: These citations may not always be 100% accurate.