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|a Customer relationship management :
|b perspectives from the marketplace /
|c Simon Knox ...[et.al].
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| 260 |
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|a Oxford :
|b Butterworth-Heinemann,
|c 2003.
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|a xvi, 302 σ. :
|b εικ. ;
|c 24 εκ.
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|a Περιλαμβάνει βιβλιογραφίες και ευρετήριο.
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|a Knox, Simon
|e συγγραφέας.
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