Παραπομπή σε μορφή APA (7η εκδ.)

Foss, B., & Stone, M. (2002). CRM in financial services: A practical guide to making customer relationship management work. Kogan Page.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Foss, Bryan, και Merlin Stone. CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work. London ; Milford, CT: Kogan Page, 2002.

Παραπομπή σε μορφή MLA (8th εκδ.)

Foss, Bryan, και Merlin Stone. CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work. Kogan Page, 2002.