Παραπομπή σε μορφή APA (7η εκδ.)

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1999). Service management: Operations, strategy, amd information technology (2nd edition.). Irwin / McGraw Hill.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Fitzsimmons, James A., και Mona J. Fitzsimmons. Service Management: Operations, Strategy, Amd Information Technology. 2nd edition. Boston: Irwin / McGraw Hill, 1999.

Παραπομπή σε μορφή MLA (8th εκδ.)

Fitzsimmons, James A., και Mona J. Fitzsimmons. Service Management: Operations, Strategy, Amd Information Technology. 2nd edition. Irwin / McGraw Hill, 1999.