APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1999). Service management: Operations, strategy, amd information technology (2nd edition.). Irwin / McGraw Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Amd Information Technology. 2nd edition. Boston: Irwin / McGraw Hill, 1999.

MLA (8th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Amd Information Technology. 2nd edition. Irwin / McGraw Hill, 1999.