Service management operations, strategy, amd information technology

• Main Author: Fitzsimmons, James A.
• Other Authors: Fitzsimmons, Mona J.
• Format: Book
• Language: English
• Published: Boston Irwin / McGraw Hill 1999
• Edition: 2nd edition
• Subjects: Διοίκηση και οργάνωση επιχειρήσεων
• Physical Description: xxvi, 613 p. fig., tab. 23 cm.
• Bibliography: Includes bibliographical references and index
• ISBN: 0071157093