Quality and power in the supply chain what industry does for the sake of quality
This book reconciles two divergent worlds for the beleaguered quality manager. The first is that of quality and managerial fads, promoted by quality professionals and the quality 'industry' - with its seminars, certification programs and the pressures of an ever increasing number of intern...
| Κύριος συγγραφέας: | |
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| Συγγραφή απο Οργανισμό/Αρχή: | |
| Μορφή: | Ηλεκτρονική πηγή Βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Boston
Butterworth-Heinemann
c2000
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| Θέματα: | |
| Διαθέσιμο Online: | An electronic book accessible through the World Wide Web; click for information An electronic book accessible through the World Wide Web; click for information Publisher description Table of contents |
Πίνακας περιεχομένων:
- 1 Power and its Impact on Customer Supplier Relation; 2 On Registrars and Bureaucratic Power; Part III: The Limits of Quality: Essays on a Separate Reality; 3 Thoughts on the Relativity of Quality; 4 How Old Can a Company Hope to be?; 5 Built to Last for a While; 6 On Servicing the Customer; 7 Fads, Incompetence, Ignorance and Stupidity; PART III Colbertism and the Dawn of Power in Customer-Supplier Relations; 8 Colbertism: The Dawn of Regulatory Practices; 9 The Quest for Repeatability; 10 Military as Customer and Controller of Subcontractors; 11 The Value of Standardization; 12 The ISO 9000 Phenomenon and The Privatization of Military Standards; 13 Quality Professionalism and the Ideology of Control; 14 On The Origin of Procedures; 15 Writing Procedures; 16 By Way of Conclusion: Dos and Don'ts; Challenges of the 21st Century: General conclusions; For the quality professional; Need to integrate many methods; For companies; Final Thoughts on Don'ts; What to do; How to Simplify?; ISO 9000 Software: No panacea; On quality speak; Teamwork: Another view; Smaller would be better
