APA (7th ed.) Citation

Johnston, R., & Clark, G. (2005). Service operations management (2nd edition.). Prentice Hall.

Chicago Style (17th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management. 2nd edition. Harlow: Prentice Hall, 2005.

MLA (8th ed.) Citation

Johnston, Robert, and Graham Clark. Service Operations Management. 2nd edition. Prentice Hall, 2005.

Warning: These citations may not always be 100% accurate.