APA (7th ed.) Citation

Rossiter, J. (1996). Total quality management: Mastering your small business. The Chartered Institute of Bankers.

Chicago Style (17th ed.) Citation

Rossiter, Jill. Total Quality Management: Mastering Your Small Business. Chicago: The Chartered Institute of Bankers, 1996.

MLA (8th ed.) Citation

Rossiter, Jill. Total Quality Management: Mastering Your Small Business. The Chartered Institute of Bankers, 1996.

Warning: These citations may not always be 100% accurate.