Παραπομπή σε μορφή APA (7η εκδ.)

Rossiter, J. (1996). Total quality management: Mastering your small business. The Chartered Institute of Bankers.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Rossiter, Jill. Total Quality Management: Mastering Your Small Business. Chicago: The Chartered Institute of Bankers, 1996.

Παραπομπή σε μορφή MLA (8th εκδ.)

Rossiter, Jill. Total Quality Management: Mastering Your Small Business. The Chartered Institute of Bankers, 1996.