APA (7th ed.) Citation

Crosby, P. B. (1996). Quality is still free: Making quality certain in uncertain times. McGraw-Hill.

Chicago Style (17th ed.) Citation

Crosby, Philip B. Quality Is Still Free: Making Quality Certain in Uncertain Times. New York: McGraw-Hill, 1996.

MLA (8th ed.) Citation

Crosby, Philip B. Quality Is Still Free: Making Quality Certain in Uncertain Times. McGraw-Hill, 1996.