APA (7th ed.) Citation

Bergman, B., & Klefsjo, B. (1994). Quality from customer needs to customer satisfaction. McGraw Hill Book Company.

Chicago Style (17th ed.) Citation

Bergman, Bo, and Bengt Klefsjo. Quality from Customer Needs to Customer Satisfaction. London: McGraw Hill Book Company, 1994.

MLA (8th ed.) Citation

Bergman, Bo, and Bengt Klefsjo. Quality from Customer Needs to Customer Satisfaction. McGraw Hill Book Company, 1994.

Warning: These citations may not always be 100% accurate.