Quality from customer needs to customer satisfaction

• Main Author: Bergman, Bo
• Other Authors: Klefsjo, Bengt
• Format: Book
• Language: English
• Published: London McGraw Hill Book Company 1994
• Subjects: Μάνατζμεντ > Ελεγχος ποιότητας; Παραγωγή > Διοίκηση και οργάνωση

Table of Contents:

• Includes appendices and index