APA (7th ed.) Citation

STURM, R., MORRIS, W., & JANDER, M. (2000). Foundations of Service Level Management. SAMS.

Chicago Style (17th ed.) Citation

STURM, RICK, WAYNE MORRIS, and MARY JANDER. Foundations of Service Level Management. Indianapolis, Indiana: SAMS, 2000.

MLA (8th ed.) Citation

STURM, RICK, et al. Foundations of Service Level Management. SAMS, 2000.