APA (7th ed.) Citation

Grönroos, C. (2000). Service management and marketing: A customer relationship management approach (2nd ed.). Wiley.

Chicago Style (17th ed.) Citation

Grönroos, Christian. Service Management and Marketing: A Customer Relationship Management Approach. 2nd ed. Chichester: Wiley, 2000.

MLA (8th ed.) Citation

Grönroos, Christian. Service Management and Marketing: A Customer Relationship Management Approach. 2nd ed. Wiley, 2000.

Warning: These citations may not always be 100% accurate.