Quality of Telephone-Based Spoken Dialogue Systems

• Main Author: Möller, Sebastian (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2005.
• Subjects: Engineering.; User interfaces (Computer systems).; Electrical engineering.; Electrical Engineering.; Signal, Image and Speech Processing.; Communications Engineering, Networks.; User Interfaces and Human Computer Interaction.

Quality of Telephone-Based Spoken Dialogue Systems is a systematic overview of assessment, evaluation, and prediction methods for the quality of services such as travel and touristic information, phone-directory and messaging, or telephone-banking services. A new taxonomy of quality-of-service is pr...

Table of Contents:

• Motivation and Introduction
• Quality of Human-Machine Interaction over the Phone
• Assessment and Evaluation Methods
• Speech Recognition Performance over the Phone
• Quality of Synthesized Speech over the Phone
• Quality of Spoken Dialogue Systems
• Final Conclusions and Outlook.