APA (7th ed.) Citation

Sherman, H. D., & Zhu, J. (2006). Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA). Springer US.

Chicago Style (17th ed.) Citation

Sherman, H. David, and Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). Boston, MA: Springer US, 2006.

MLA (8th ed.) Citation

Sherman, H. David, and Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). Springer US, 2006.