Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

• Main Authors: Sherman, H. David (Author), Zhu, Joe (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2006.
• Subjects: Business.; Management science.; Management.; Operations research.; Decision making.; Industrial engineering.; Production engineering.; Engineering economics.; Engineering economy.; Econometrics.; Business and Management.; Operation Research/Decision Theory.; Engineering Economics, Organization, Logistics, Marketing.; Industrial and Production Engineering.; Business and Management, general.

The service economy is now the largest portion of the industrialized world's economic activity. This development has dramatically raised the importance of maximizing productivity excellence in service organizations. The need for productivity excellence has led service organization managers to u...

Table of Contents:

• Management of Service Organization Productivity
• Data Envelopment Analysis Explained
• DEA Concepts for Managers
• Solving DEA Using DEAFrontier Software
• DEA Model - Extensions
• Managing Bank Productivity
• Quality-Adjusted DEA (Q-DEA)
• Applying DEA to Health Care Organizations
• Government Productivity Management
• Multidimensional Quality-of-Life Measure
• Hedge Fund Performance Evaluation.