Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

• Main Authors: Sherman, H. David (Author), Zhu, Joe (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2006.
• Subjects: Business.; Management science.; Management.; Operations research.; Decision making.; Industrial engineering.; Production engineering.; Engineering economics.; Engineering economy.; Econometrics.; Business and Management.; Operation Research/Decision Theory.; Engineering Economics, Organization, Logistics, Marketing.; Industrial and Production Engineering.; Business and Management, general.

The service economy is now the largest portion of the industrialized world's economic activity. This development has dramatically raised the importance of maximizing productivity excellence in service organizations. The need for productivity excellence has led service organization managers to u...