Itil® Version 3 at a Glance Information Quick Reference /

• Main Author: Long, John O. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2008.
• Subjects: Computer science.; Computers.; Management information systems.; Computer Science.; Models and Principles.; Management of Computing and Information Systems.

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality...

Table of Contents:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement.