APA (7th ed.) Citation

Walden, S. (2017). Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? Palgrave Macmillan UK : Imprint: Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Walden, Steven. Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand? London: Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2017.

MLA (8th ed.) Citation

Walden, Steven. Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand? Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2017.