Manage IT! Organizing IT Demand and IT Supply /
Κύριος συγγραφέας: | |
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Συγγραφή απο Οργανισμό/Αρχή: | |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Dordrecht :
Springer Netherlands,
2005.
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Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- IT management: The basis
- The basis of the field
- Supplying IT products and services within an architecture
- Traditional IT management: organizing demand and supply
- Task focussed and simultaneous process-focussed supply of facilities
- The demand-side: functional management (using the method BiSL)
- The supply-side: application management (using the method ASL)
- The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)
- Organizing IT Tasks and Processes
- Controlling IT facilities
- Controlling IT facilities (IT governance)
- House in order: evaluating and improving
- Innovation from the customer and the chain perspective
- Aspects of IT management
- The financial aspects
- The personnel aspects
- Procurement of IT products and services (using the method ISPL)
- Controlling contracts using service level agreements
- Securing IT facilities (according to amongst others ISO 17799)
- Standardization of content, process and product
- IT management tomorrow
- IT management en route to 2027 (a.o. ITIM).