Manage IT! Organizing IT Demand and IT Supply /

Λεπτομέρειες βιβλιογραφικής εγγραφής
Κύριος συγγραφέας: Thiadens, Theo (Συγγραφέας)
Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
Γλώσσα:English
Έκδοση: Dordrecht : Springer Netherlands, 2005.
Θέματα:
Διαθέσιμο Online:Full Text via HEAL-Link
Πίνακας περιεχομένων:
  • IT management: The basis
  • The basis of the field
  • Supplying IT products and services within an architecture
  • Traditional IT management: organizing demand and supply
  • Task focussed and simultaneous process-focussed supply of facilities
  • The demand-side: functional management (using the method BiSL)
  • The supply-side: application management (using the method ASL)
  • The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)
  • Organizing IT Tasks and Processes
  • Controlling IT facilities
  • Controlling IT facilities (IT governance)
  • House in order: evaluating and improving
  • Innovation from the customer and the chain perspective
  • Aspects of IT management
  • The financial aspects
  • The personnel aspects
  • Procurement of IT products and services (using the method ISPL)
  • Controlling contracts using service level agreements
  • Securing IT facilities (according to amongst others ISO 17799)
  • Standardization of content, process and product
  • IT management tomorrow
  • IT management en route to 2027 (a.o. ITIM).