Manage IT! Organizing IT Demand and IT Supply /

• Main Author: Thiadens, Theo (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Dordrecht : Springer Netherlands, 2005.
• Subjects: Computer science.; Leadership.; Computer organization.; Computer communication systems.; Architecture, Computer.; Management information systems.; Computer Science.; Computer Communication Networks.; Business Strategy/Leadership.; Computer Science, general.; Computer Systems Organization and Communication Networks.; Computer System Implementation.; Management of Computing and Information Systems.

Table of Contents:

• IT management: The basis
• The basis of the field
• Supplying IT products and services within an architecture
• Traditional IT management: organizing demand and supply
• Task focussed and simultaneous process-focussed supply of facilities
• The demand-side: functional management (using the method BiSL)
• The supply-side: application management (using the method ASL)
• The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)
• Organizing IT Tasks and Processes
• Controlling IT facilities
• Controlling IT facilities (IT governance)
• House in order: evaluating and improving
• Innovation from the customer and the chain perspective
• Aspects of IT management
• The financial aspects
• The personnel aspects
• Procurement of IT products and services (using the method ISPL)
• Controlling contracts using service level agreements
• Securing IT facilities (according to amongst others ISO 17799)
• Standardization of content, process and product
• IT management tomorrow
• IT management en route to 2027 (a.o. ITIM).